We all know that there’s suffering in the world. I think this goes without saying, but sometimes we encounter these prozac-dosed individuals that walk around with tweeting-bird sounds floating around their heads who seem to think that suffering doesn’t exist. In all honesty, good for you if you can truly believe this and live your life in that mindset; even if it’s false.
My point is that for the most part, we are all firmly aware that the world contains suffering. And we all endure some of that suffering, as much as we would prefer not to. As sentient beings, we have an unspoken responsibility to do our part to reduce and/or eliminate this suffering in the world, which leads one to wonder why any individual would intentionally CAUSE it…
“Pain Is Inevitable; Suffering Is Optional”David Kessler
A few days ago, I was out running errands with my family. We rarely all go out together. Especially given the labour-intensive process required in getting an infant ready and out the door during winter months, and trying to maintain control over the destructive force of nature that is my five-year old son… But as usual, I digress…
During some of our errands, I will occasionally run in quickly without the rest of the family in order to complete one of the quicker stops. This is where the subject of today’s blog post took place.
I grabbed the couple of items I needed from this particular business and headed up to the checkout, which included two tills and two employees. There was a man there, and he was trying to return something without a receipt. I think we’ve all been there, but one also needs to understand that many locations won’t accept a return WITHOUT the receipt from your purchase. This was the case for this particular gentleman.
He immediately became belligerent and started arguing with the cashiers, which included grabbing another package off the shelf to “prove” that he had purchased the item at this specific location. The cashier calmly explained that although it was an item they carried, they couldn’t prove he had purchased it there and that it was their store’s policy not to accept a return without proof of purchase; something which was out of the cashier’s control.
The man became angry and started yelling that he had grabbed the wrong one by mistake and that it was absolutely imperative that the cashiers allow him to exchange or return it. The cashier, who to her credit maintained her calm throughout this entire exchange, explained once again that it was the store’s policy and that she had no authority to go against it.
Now folks, I can understand the frustration on both sides of this equation. I’ve tried to return items without a receipt and I totally understand how angering it can be when it doesn’t work. I have also worked retail and can tell you for a fact that in Canada, with the exception of some specific commercial laws, retail locations are under NO obligation to accept a return or issue a refund. Once the sale is made, the sale is made.
All this being said, despite the fact I try to exude calm as much as possible I have very low tolerance for people who cause suffering and cost others their time for trivial things. Especially an item that’s only $14.99 and especially when you’re tying up both cashiers with your stupidity, holding up the four people behind you. I kindly asked the gentleman to set aside his complaint for a few moments so that the staff could clear the line. This snapped the cashiers out of their stupor and one of them called me over while the other continued to deal with this angry man.
As I was finally and thankfully exiting the location, the cashier was trying to convince the man in much calmer terms that his incorrect choice did not constitute a problem on her part and that she could get him the number for the store manager and he could deal with the matter this way.
For most people, things tend to dwell on our minds. If these two employees were having a decent day, this jackass and his negative energy likely damaged or ruined these poor peoples’ afternoon. Now, I’m not saying that this particular exchange wasn’t important to this person. Maybe that $15 was the last of his money for the week and he really needed the item he sought. But one needs to acknowledge that his approach not only DID NOT get him what he needed, he spread the suffering in the attempt.
Even while dealing with something or going through something negative yourself, take a moment to consider how your actions may affect others. You have the same responsibility as the rest of us in preventing the propagation of suffering. ☯